Frequently Asks Questions

How do I contact Distributor Tape?

You can contact us by phone at (786) 565-9858, by email at [email protected], or by this link Send Mail. Our office is open from 8am-8pm Eastern Time Monday-Friday and 10am-8pm Eastern Time Saturday-Sunday.

What happens if an item is out of stock?

If some of the items are out of stock at the time of your order, we will ship the in stock items immediately and the remaining items will ship as soon as stock is replenished. No additional fees will be applied.

Can I cancel/change my order once it has been placed?

Distributor Tape will change/cancel your order contingent on the situation of the order. For further information, please contact our Customer Service at (786) 565-9858.

What are the charges for shipping & handling?

All orders over $50 will qualify for free ground shipping if they are shipped to an address in the 48 contiguous United States. For further information on shipping, please read our shipping policy.

How do I know when my order has shipped?

Once you have placed an order a confirmation email will be sent altogether with your receipt. A following email will be sent to update your order with your shipping information where a tracking number will be provided.

What if my tape arrived damaged?

Distributor Tape ensures that your order will be securely packed; however, in the case should you receive an order with damaged items, please contact us and we will be happy to provide you with a credit or replacement.

What is Distributor Tape return process?

To return an item please contact us within 30 days after receiving your shipment and read our return policy.

Do Distributor Tape ships to APO/FBO and international locations?

Distributor Tape will ship to APO and FBO addresses; however, certain items will be restricted because of their size or quantity order. International Shipping is available and may incur in additional fees depending on where the item is going to be shipped. Please contact us for further information.

Does Distributor Tape charge sales tax?

Distributor Tape will collect tax from orders that are placed and delivered in the state of Florida.

How do I know it is safe to use my credit/debit card?

We take the protection of your personal and payment information very seriously. Payment information is protected using SSL encryption, so only Distributor Tape can access a purchaser’s information. We do not retain or store credit card information after a transaction has been processed.

What does Distributor Tape do with your information?

Information such as billing & shipping address, email address, and phone number are used to verify credit card purchases with your financial institution and to keep you updated on any changes made to your order. We do not sell, rent, share, trade or give away any of the information you provide us, with exception to the financial institution that processes your payment and the shipping carrier that delivers your order. Marketing and promotional emails are only sent with your permission (opt-in).

Do Distributor Tape offer special pricing for high-volume customers?

Yes, corporate and commercial clients are eligible for special pricing discounts through our high-volume pricing programs. Please contact us for high-volume special pricing.